Self-checkout solution developed | iph Digital iph.digital We Drive Transformation Thu, 11 Jun 2020 17:43:54 +0000 en-US hourly 1 https://wordpress.org/?v=5.4.2 https://iph.digital/wp-content/uploads/2019/12/cropped-cropped-iph-logo-favicon-32x32.png Self-checkout solution developed | iph Digital iph.digital 32 32 Cencosud https://iph.digital/works/cencosud/ https://iph.digital/works/cencosud/#respond Wed, 15 Jan 2020 22:24:58 +0000 https://iph.digital/project/verifone-2/ The post Cencosud appeared first on iph Digital.

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Cencosud

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Cencosud

Jumbo Compra Fácil

At a Glance

Jumbo Compra Fácil is a self-checkout solution developed and tested in Argentina and deployed in LATAM.

The solution allows customers to scan bar codes using a mobile App and checkout in an automated machine, reducing waiting time and costs.

The Challenge

Reduce checkout times and offer to customers an agile solution to buy up to twenty products. To make it more difficult the solution should work online and offline.

Work Type

Service Design and Agile Implementation.

Our Approach

The first step was to understand the customer that wanted to buy just a few products. Through interviews we captured their frustrations when they had to wait too much time for paying.

We also measured the checkout times and the impact on business.

Our proposal was a self checkout Mobile App with bar code reader and payment integration.

The Results

Adoption of 90% in stores in Argentina, Chile and Colombia.

Cencosud

Cencosud

January 15, 2020
Verifone

Verifone

January 15, 2020
Virgin Mobile

Virgin Mobile

January 15, 2020
AMC

AMC

January 15, 2020
GCBA

GCBA

January 15, 2020
HBO

HBO

January 15, 2020
Belcorp

Belcorp

January 15, 2020
Directv

Directv

January 15, 2020

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